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RETURN & REFUND POLICY
At PocketBoard, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Items damaged due to misuse or improper handling
- Items returned after the 30-day window
- Promotional or final sale items (if applicable)
How to Initiate a Return
- Contact us at [dth.minhtricao@gmail.com] with your order number and reason for return
- We will provide a Return Merchandise Authorization (RMA) and return instructions
- Ship the item back to us — return shipping costs are the customer's responsibility unless the item is defective or incorrect
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days to your original payment method
- Original shipping fees are non-refundable
Defective or Incorrect Items If you received a defective or wrong item, please contact us within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund at no additional cost.
Exchanges We currently do not offer direct exchanges. Please return the original item and place a new order.
Contact Us For any return or refund inquiries, reach us at [your support email].